Tag Archives: management

Tough Love

-You just aren't any good at this, Bob.- (3)

As a biz owner, you have to (or should) make tough choices. Like not assigning work to team members who have no business doing that work. Which doesn’t mean they aren’t a good fit for your team, or that they should be fired. It means you recognize the strengths and weaknesses of each team member and you work accordingly. That conversation may require tough love. “I’m sorry, Bob, but this just isn’t your strength.”

The easy choice is to just keep assigning work to team members that shouldn’t be doing that work and then beating your head against the wall when that work stinks.

An ineffective team member may be more of an indication of ineffective team leadership.

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Take Care…

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So, I didn’t come up with this diagram. I’ve borrowed the idea. Unfortunately, I don’t remember who originally came up with the concept. However, the idea is sound. And true.

Starting at the top, if the owner takes care of the employees, the employees will take care of the customers. In turn, the customers will take care of the company, and the company will take care of the owner.

Occasionally, what happens is that the owner will just take care of the customers or the company, effectively turning his back on the employees. Often, this happens because the owner doesn’t (or most likely won’t) trust his team. There is no quicker way to disenfranchise your employees than to turn your back on them.

If you don’t trust your team, and if you’re being honest, that means you really don’t trust yourself. Otherwise you would trust your ability to put a great team together. You would be able to delegate responsibilities knowing they’d be managed effectively. Your focus would stay on managing, mentoring, building, growing and, more importantly, leading your team.

Focus on building a company that follows this cycle and you’ll create a happier team, a happier company, and happier customers.

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Pump the Brakes

The other night I was helping my son with his math homework as he was struggling to understand a problem. When the question asked to find the perimeter of a square, he wanted to solve for the area. I soon realized his biggest challenge was that he was thinking too fast. When he slowed down to think through the question, he was able to solve it with ease.

Too many times I see people that are in such a hurry to make money, put out a fire, complain about a disaster, or sign a client that they never take time to pump the brakes.

There are times when being foolhardy can be an invaluable asset. That said, understanding the landscape of a specific situation is never a bad thing. Especially when the solution you keep trying always lands you right back where you started.

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Bad at being in charge

are-you-actually
There are people out there that just plain stink at being in charge. They have business schizophrenia, always running from one idea to the next without ever giving any one idea a chance to develop. They don’t respond to emails, and if they do, they only respond to part. When they delegate, they give way too much and then expect it done in an unrealistic timeline. They put out fires and never learn to anticipate problems before they happen. That’s not the issue though. Having a bad boss, or bad management team is going to happen. The issue is how do you identify if that person is you? What are the tell-tale signs that you’re bad at being in charge?
Here’s a short list to identify if you’re bad at being in charge:
1: It’s always someone else’s fault.
2: Your company is always putting out fires. There’s no preventative measures to anticipate or manage complications.
3: Heavy turnover.
4: Dwindling sales.
5: No one returns your calls.Being in charge should be synonymous with being critical of one’s self. If you aren’t very good at being critical of yourself, maybe you aren’t good at being in charge.
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