Tag Archives: customer

Hide the Mop Bucket

Your customers are going to be tough on you. You may think it’s personal, you may think it’s unfair. But, as a business owner, you need to accept the fact that your customers are going to judge you, and in some cases, they may not even be nice about it.

Mop bucket on floor in toilet

Here’s a hypothetical situation: you go out to eat to a new restaurant, and It’s your first experience there. The dining room is clean and well-decorated, and the staff is all friendly and professional. The food is served and it’s amazing! Then you look over, and in plain view, next to the hallway to the restroom, is the mop bucket left out in the open. You wonder that if the hallway is left in this condition and you can see it, what about the kitchen you can’t see!?

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Love and Respect

You can’t expect your customers to love and respect you, your business, your company, your employees, etc. if you don’t love and respect your customers and employees. Love and respect = value.

When you take advantage of your employees, your customers will inevitably find out. Think Abercrombie & Fitch. If you take advantage of your customers, your employees will have low morale.

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