Category Archives: Tips

Be There In Five

Be There In Five (1)

No you won’t. And we both know it. It’s not because I don’t trust you. It’s because I do the same thing. I’m running late and am embarrassed that I’m running late so I text you to let you know. I tell you I’m only five minutes away, when really, I’m easily eight minutes out. Why? Because I want to believe I’m not that late.

I hate being late. But I hate being a liar more. So now, I try to be honest or even exaggerate. If I know I’m going to be five minutes late, I say 15 minutes. If I’m going to be 10 minutes late, I say 20. More importantly, I apologize and ask for forgiveness. Their time is just as valuable.

Overstating how late I am  accomplishes two things. 1) I’m honest about running late and I give myself breathing room to get to the appointment. 2) If I’m earlier than I stated, it feels like a win.

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Tough Love

-You just aren't any good at this, Bob.- (3)

As a biz owner, you have to (or should) make tough choices. Like not assigning work to team members who have no business doing that work. Which doesn’t mean they aren’t a good fit for your team, or that they should be fired. It means you recognize the strengths and weaknesses of each team member and you work accordingly. That conversation may require tough love. “I’m sorry, Bob, but this just isn’t your strength.”

The easy choice is to just keep assigning work to team members that shouldn’t be doing that work and then beating your head against the wall when that work stinks.

An ineffective team member may be more of an indication of ineffective team leadership.

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Don’t say sorry, apologize… then ask for forgiveness

There’s a difference between saying you’re sorry and asking someone to forgive you.

Years ago, my wife and I did the Growing Kids God’s Way curriculum. In it, the Ezzos talk about having your kids apologize when they get in trouble. Not only that, but the Ezzos recommend having your kids ask for forgiveness. According to the Ezzos, and later confirmed by me in practice, this repairs any damage done by the mistake.

Back when I selling advertising, I had an issue with a client. An agency. In fact, one of the largest agencies in town. I could’ve easily blamed the client, or found some other way to blameshift, but the responsibility was clearly mine. Instead of take the easy way out, I took the Ezzos’ advice and apologized to the client. I then asked for forgiveness. The client began trusting me more, despite my mistake.

Today’s world – with cell phones, social media, instant messaging, etc. – it’s easier than ever to be a flake. Don’t flake. You’re better than that.

Don't just say sorry

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Save Time and Do Less

The folks over at WeWork have put together a great blog post that features seven tricks and tips to save time by doing less. It’s a great article on productivity, especially as it concerns being efficient.

My favorite tip – although they are all excellent – concerns the delegation of certain tasks. From the blog post:

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10 Trade Show Tips and Tricks

A few weeks ago, I went to the Shot Show with a client. Before I get into the tips for a successful

KH&JK@Shot2014

trade show, let me start by saying WOW! The Shot Show was by far the biggest show I’ve attended. I know that shows like CES are bigger (I’ve never been), but this was almost overwhelming.

Anyway, while I was at the Shot Show, I noticed that a lot of the vendors didn’t seem to have a clue as to how to run their booth. Based on that, I thought I’d come up with a list of tips for those who are willing to admit they can use some help.

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