When was the last time you wrote a positive review about a business? I’ve probably written three positive reviews online. Ever.
You can’t expect your customers to love and respect you, your business, your company, your employees, etc. if you don’t love and respect your customers and employees. Love and respect = value.
When you take advantage of your employees, your customers will inevitably find out. Think Abercrombie & Fitch. If you take advantage of your customers, your employees will have low morale.